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Terms and Conditions of Use

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Welcome to Primal Health and Wellness LLC. These Terms and Conditions of Use (“Terms”) govern your access to and use of our website, services, content, telehealth platform, and related offerings (“Services”). Please read them carefully. By accessing or using our Services, you agree to be bound by these Terms.

Use of Services

Our Services are intended for residents of the United States only. If you access them outside the U.S., you do so at your own risk and are responsible for compliance with local laws.

We provide:

  • Telehealth consultations
  • Access to licensed medical providers
  • Medically supervised treatment plans
  • Prescription coordination, including compounded medications

Our Services do not replace in-person care, emergency treatment, or your relationship with a primary care provider. In case of emergency, call 911.

Medical Disclaimer

All medical advice, prescriptions, and treatment decisions are made solely by licensed providers based on your medical intake and clinical judgment. The information presented on our website, emails, or social platforms is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Prescription and Compounded Medications

Some prescriptions may be filled by licensed 503A or 503B compounding pharmacies. These medications are not reviewed or approved by the FDA and are only provided when medically appropriate and legal in your state. You understand that treatment is not guaranteed and depends on provider evaluation and approval.

Eligibility

To use our Services, you must:

  • Be at least 18 years old (or the age of majority in your state)
  • Reside in a state where we operate
  • Complete a medical intake and be approved by a licensed provider

We reserve the right to deny access or treatment for any reason, including medical ineligibility or noncompliance.

User Conduct

You agree not to:

  • Use the Services for unlawful or fraudulent purposes
  • Misrepresent your identity, medical history, or eligibility
  • Upload viruses or interfere with platform functionality
  • Attempt unauthorized access to data or systems

We reserve the right to suspend or terminate your account for any misuse or violation of these Terms.

Intellectual Property

All content on our website and Services — including text, logos, videos, graphics, and software — is the property of Primal Health and Wellness LLC or its licensors. You may view and download content for personal, non-commercial use only. Any unauthorized reproduction, distribution, or modification is prohibited.

Privacy

We are committed to protecting your privacy and personal health information in accordance with HIPAA and other applicable laws. Please review our Privacy Policy for details on how we collect, use, and store your data.

Payment & Return Policy

All treatment fees, medication costs, and subscription charges must be paid in full before services are rendered or prescriptions are shipped. Please refer to our Return Policy for information about refunds, cancellations, and eligibility.

Service Interruptions & Modifications

We may modify, suspend, or discontinue any part of the Services at any time without notice. We are not responsible for any interruptions, data loss, or access issues that may occur.

Disclaimer of Warranties

All Services are provided “AS IS” and “AS AVAILABLE.” We make no warranties, express or implied, regarding:

  • Availability or reliability of the Services
  • Accuracy of content or medical outcomes
  • Suitability for your personal health goals

We disclaim all warranties, including those of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Primal Health and Wellness LLC and its officers, employees, contractors, or affiliates will not be liable for:

Indemnification

You agree to indemnify and hold harmless Primal Health and Wellness LLC and its affiliates from any claims, damages, or legal fees resulting from:

  • Your use of the Services
  • Violation of these Terms
  • Violation of applicable laws or third-party rights

Account Security

You are responsible for maintaining the confidentiality of your login information and all activity under your account. Please notify us immediately if you suspect unauthorized access.

Electronic Communications & Signatures

By using our Services, you consent to receive electronic communications from us, including:

  • Email confirmations
  • SMS notifications
  • Digital signatures and agreements

These satisfy any legal requirement for written communication.

SMS Text Messaging

You may receive SMS messages for appointment reminders, updates, and promotional offers.

  • Reply STOP to opt out at any time
  • Message & data rates may apply
  • For help, email: info@primalhealthandwellness.com

Dispute Resolution

  • Informal Resolution: You agree to first contact us directly to attempt to resolve any concerns.
  • Binding Arbitration: If a dispute cannot be resolved informally, you agree to submit to binding arbitration in Hillsborough County, Florida, under the rules of the American Arbitration Association (AAA). You waive the right to a jury trial or class action.
  • Exceptions: We may seek injunctive or equitable relief in court for intellectual property or privacy violations.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law rules. All disputes shall be resolved in Hillsborough County, Florida.

Entire Agreement & Updates

These Terms constitute the entire agreement between you and Primal Health and Wellness LLC. We may update these Terms at any time. Continued use of the Services after changes are posted means you accept those changes.

Contact Us

If you have any questions or concerns, please contact:

Primal Health and Wellness LLC

  • Email: info@primalhealthandwellness.com