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This Return Policy complies with all applicable federal and state laws, including FDA regulations and State Board of Pharmacy guidelines. It is designed to protect patient safety and ensure integrity in the handling and dispensing of prescription medications. By purchasing prescription medications or services from Primal Health and Wellness LLC, you acknowledge and agree to the terms outlined below.
In compliance with:
We do not accept returns or issue refunds for any prescription medications once they have been dispensed and shipped, including compounded medications. This includes all GLP-1, hormone therapy, and sexual health products due to:
Before placing an order, patients are responsible for:
Once an order has shipped, we are not liable for:
While we cannot physically accept returns, we will resolve legitimate issues in good faith when reported promptly.
If a medication is dispensed incorrectly (e.g., wrong drug, dosage, or label):
If verified, we will work with the dispensing pharmacy to resolve the issue. Resolution may include:
If your shipment appears damaged or tampered with:
We will evaluate the claim and coordinate with the pharmacy and shipping carrier. If appropriate, we may:
Refunds for telehealth services or consultations may be issued only if:
We will evaluate the claim and coordinate with the pharmacy and shipping carrier. If appropriate, we may:
Once a provider has reviewed your intake or a prescription has been initiated, we cannot offer a refund.
To request a resolution or report an issue, please email:
Include:
Incomplete or late submissions may result in denial of refund or replacement.
By purchasing from Primal Health and Wellness LLC, you agree to this Return & Refund Policy, including all non-returnable product categories, documentation requirements, and dispute timelines.
